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Published in The New York Times on Wednesday, May 9, 2012. Read the full article here. An excerpt is pasted below.

To be successful in business today, a company must do more than just sell a good product.  According to a recent study (pdf), 80 percent of Americans are likely to switch brands, if comparable in price and quality, to one that supports a social cause.

In response, many businesses have changed their practices to be — or at least appear to be — more connected to social causes.  Some companies give a percent of their profits to charity. Others host lavish philanthropic galas.  More recently, some companies have begun adopting a charity model known as “buy one give one” (B1G1).

Toms is probably the largest and best known of the B1G1 companies.  For every pair of shoes someone buys, a second pair is donated to a child in need.  The eyewear company Warby Parker employs a similar model.  Every time it sells a pair of glasses, it sends money for another pair to a social enterprise that then sells them in poor countries. Established brands like Ikea have tested the model, as have nonprofits like One Laptop Per Child and a growing number of start-up companies — including ones that sell vitaminsblankets and children’s clothing.

The B1G1 model holds a lot of intuitive appeal, which has likely contributed to its proliferation. It allows people who may otherwise be disconnected from problems in the developing world to effortlessly engage with them by, say, purchasing a stylish pair of sunglasses.  It is also more tangible than most corporate philanthropy. “You actually feel that there’s someone out there who has a pair of shoes because of your transaction,” said Dean Karlan, a professor of economics at Yale University and a co-author of “More Than Good Intentions.”

B1G1 has the potential to raise funds perpetually, as it encourages philanthropy in everyday purchasing decisions. “To the extent [B1G1] unlocks money that would have otherwise not been available, that’s fantastic,” said Antony Bugg-Levine, chief executive of the Non-Profit Finance Fund.  If the goods are directed to effective organizations, B1G1 companies could give many social causes a boost.

The model could also fail.  Some companies may be interested in adopting B1G1 more to win customer loyalty than to support a social cause and may thus overstate the impact of their charitable activities. Some B1G1 companies may form a partnership with nongovernmental organizations with unreliable track records, impose ill-fitting donations on communities with no use for them or supplant local markets. “To the extent there are local shoemakers, they may not have much of a business if [a B1G1 company] comes and gives away shoes for free,” said Greg Dees, professor of social entrepreneurship at Duke University.

Dees and others also question whether B1G1 handouts can produce lasting change. “There is definitely a need for footwear in underserved markets,” said Valeria Budinich, vice president of Ashoka, a nonprofit that supports social entrepreneurs. “But those markets need new technology, production processes and distribution chains that [are specifically designed for] rural areas. Models like Toms have many great features but aren’t designed to come up with that level of transformation.”

In fact, most development experts refrain from painting B1G1 companies as social enterprises, as some outlets have, and instead consider them philanthropic ventures.  “To me, it’s only a social enterprise if the social impact comes from core operations,” Dees said.  “How you use the money afterward is your choice.”

No matter the obstacles, it should be recognized that the B1G1 model is attractive to consumers and consequently a potentially powerful method to bolster social change — and it’s worth examining whether it can be turned into a long-term solution for populations living without basics like shoes or prescription eyewear. How can products be distributed so they make a sustainable difference in the lives of those whom B1G1 companies are trying to help?

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Published in the New York Times on Thursday, January 26, 2012. Read the original article here.

A woman edits the Guatemalan radio drama K'ulb alib' Tz' Ixamal (“Around the Fire”), which discusses food security and child malnutrition. Photo credit: James Rodríguez (mimundo.org)

Every Sunday evening, seven million Kenyans sit in front of their television sets to watch “Makutano Junction,” a soap opera set in a fictional village. In one episode, audiences watch as a woman, Mama Mboga, holds her crying infant. “I need some money to take Joni to hospital,” she tells her husband, Erasmus, after he wakes up and takes a swig from a bottle. “I think he has malaria.” Erasmus insists that his son is healthy, that she is overreacting and that he has no money to give her.

Erasmus eventually gives her some money, but only enough for chloroquine, which is not always effective in fighting malaria. When Joni gets sicker, Mama Mboga takes him to the emergency room, but he dies even before seeing the doctor. Her friends rush to console her as she begins crying, “My baby is dead!” in the waiting room.

As with traditional soap operas, the above story line is full of emotion, conflict and suspense. Scattered cliffhangers leave the audience wondering what will happen next. As I watched it, I found myself beginning to wonder, Will Joni survive? Will Erasmus stop drinking? Will Mama Mboga stand up to her deadbeat husband?

The difference with this narrative is that it deals with a crucial social issue. By placing characters in situations not uncommon to the audience, producers hope viewers will think twice before spending money on alcohol rather than on lifesaving medicine.

“Makutano Junction” is not unique. Around the world, from North India to South Africa, there are dozens of television and radio shows that tightly weave social themes into entertaining narratives, a technique often referred to as “entertainment-education.” Writers develop fictional characters that model positive or negative behaviors, and through their stories and struggles, audiences learn about issues ranging from domestic abuse to personal bankruptcy. Unlike American daytime soaps, these shows usually air during prime time to entire households.

Successful soaps tend to be smartly written, sexy and replete with plot twists and love triangles. In the best-case scenario, the show becomes popular, and viewers begin to incorporate some of the themes into their lives.

“We’ve used storytelling that combines engagement and learning for thousands of years,” said Arvind Singhal, professor of communications at the University of Texas, El Paso, and the author of several books on entertainment-education. Ancient myths, parables and Aesop’s fables are all examples of stories intended to teach valuable lessons or pass on cultural values between generations.

However, said Singhal, the intentional placement of educational messages in mass media is relatively recent. Within television, many experts pin the origin to a Peruvian telenovela called “Simplemente María” (“Simply Maria”), which aired in 1969. The show, which ran five nights a week for two years, followed the story of María, a humble farmer who migrated to the city and began working as a maid. Through hard work and determination, she learned how to read and sew, and eventually became a famous fashion designer. The show became so popular that when María married her literacy teacher Esteban on the show, 10,000 fans gathered outside the church where the wedding sequence was being shot, dressed in their Sunday best and ready with gifts for the “newlyweds.” Enrollment in literacy classes shot through the roof soon after the show aired, as did sales of Singer sewing machines.

“Simplemente María” inspired the Mexican television writer-producer-director Miguel Sabido to try to replicate its success. Sabido created several telenovelas in Mexico, including “Ven Conmigo,” which promoted adult literacy. Ratings for the show were higher than any of the network’s previous telenovelas and enrollment in literacy classes in Mexico City increased ninefold the year it aired.

Perhaps Sabido’s most lasting contribution to education-entertainment was his framework of character types. Sean Southey, executive director of PCI Media Impact, a nonprofit group that has been developing entertainment-education content for more than 25 years, said that Sabido-inspired soaps have three basic character types: positive, negative and “transitional” characters. The transitional character – the one with whom the audience is meant to identify – endures the most twists of fate and is most easily swayed by others. “When [the transitional character] hangs out with a good character, she gets rewarded, and when she hangs out with a bad character … she ends up with unprotected sex in the back of a car,” Southey said.

Versions of entertainment-educational television and radio shows have appeared around the world, many based on Sabido’s methodology. Some, though not all, have also been successful commercially and have resulted in documented changes in behavior. The long-running South African television series “Soul City” has 12 million viewers and is as familiar as Coca-Cola to black South Africans. Regular viewers are almost four times as likely to use condoms than others. In Saint Lucia, the radio drama “Apwé Plézi” (“After the Pleasure”) became so popular that producers had to set up a separate helpline for people requesting information on family planning. Brazilian women with exposure to soap operas, which usually portray small families, have been found to have significantly lower fertility than others.

In many ways, soap operas are the optimal vehicle to spread important social messages. Soaps have many characters and intersecting plotlines, making it possible to tackle multiple issues simultaneously. They can broach issues that would otherwise be taboo, as it is often more acceptable to discuss things like unwanted pregnancy through the guise of a fictional third party. Some producers have even started talk shows to gossip about a soap’s most recent episode and ask experts sensitive questions.

Successful socially conscious soaps have a few things in common. One is a good topic. “The big human issues resonate well,” said Garth Japhet, creator of “Soul City” and other entertainment-education content in South Africa. Anything related to sexuality, violence or substance abuse, he says, usually contain the needed conflict and emotion required for a good soap opera. By contrast, “trying to create drama out of a topic like nutrition is not easy.” Even unpromising topics, however, can sometimes work.

Singhal told me of a show in the Netherlands, “Sound,” that addressed hearing loss by developing a heart-wrenching story around a deaf composer.

It’s also important to make the educational content a seamless part of the story. “The drama will always relate around the relationships between characters, never about the issue itself,” said Lindsey Wahlstrom, PCI Media Impact’s communications manager. “You don’t think, This [soap opera] is about deforestation. You think, Will Felipe and Elena get together at the end of this?” A safe-sex message, for example, is more powerful if H.I.V. isn’t an abstract idea but something that happens to a beloved character.

Successful producers also emphasize the importance of working with local organizations to make sure that the audience can act on the soap’s message. Without a window into ground realities, soaps may inadvertently point people to services that do not exist. “How do you, for example, get persons to say they want to use condoms, but then there are no condoms available?” asked Alleyne Regis, the creator of “Apwé Plézi” and other Caribbean radio dramas. “How do you tell a woman who’s being abused to see a counselor, but there are no counselors available?”

Educational soaps can go beyond selling advertising to get financing. They may also get financing from governments or international donors like U.S.A.I.D. Each of those sources of financing, of course, can affect content. When the producers of “Makutano Junction” took American funds to produce a soap on H.I.V. and tuberculosis co-infection in 2007, they had to sign an agreement that they would not promote abortion in any way.

Commercial considerations also matter, though, so to get high ratings, soaps sometimes limit or avoid certain topics. The producers of “Makutano Junction” faced significant resistance when they tried to address homosexuality. “What we were ideally trying to do was to get a basic conversation going, that there are gay people and they have rights,” said David Campbell, the show’s producer. After filming an episode in which a young woman supports her best friend after he comes out of the closet, the head of the television station advised Campbell to drop it altogether. To avoid potentially losing a significant chunk of its audience, the team wrote and filmed a new episode to take its place.

It isn’t always easy to predict the audience response to certain characters or situations. For this reason, producers spend significant time and resources evaluating their soap’s impact. One thing they check for is the “Archie Bunker effect,” named after the infamously bigoted “All in the Family” character that audiences loved, despite producers intending otherwise. Producers of the Jamaican radio soap “Naseberry Street,” for instance, found through surveys that young males idolized Scattershot, an irresponsible philanderer intended to be negative. They quickly added new elements to his character, like him being bad to his mother. This, they hoped, would help engineer the audience response toward the desired social outcome.

There are many elements to creating a successful socially conscious soap opera. On-screen, a good soap requires relatable characters and believable story lines. At the back end, it needs dedicated writers, supportive producers and considerable financial resources. Most important, a show will not run without an audience willing and able to tune into the next episode.

These elements do not always come together, but when they do, they can help improve individuals’ knowledge, attitudes and behaviors. In doing so, Japhet said, “soaps can be a real catalyst for social change.”

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obama-outfitted-podium-toptop_storyFor those of you who haven’t discovered the sheer comic brilliance of The Onion, please check out “America’s Finest News Source” now. Wait, not now. First finish reading!

So this week’s top story, titled “Obama outfitted with 238 motion capture sensors for 3-D record of presidency,” chronicles the excitement felt by area historians on how they can capture the president’s every “landmark” move: (more…)

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